Assistance
In order to provide our partners with the best levels of customer service, Global Excel Management provides a wide range of medical and non-medical assistance services. We take the specific needs of our clients very seriously and we employ assistance specialists who ensure your expectations are always satisfied. The following examples represent some of the many services we provide.
Medical Assistance Services
- 24-hour, multilingual emergency medical services
- Medical referral
- Repatriation (land/sea/air) including, where necessary, organization of transport, medical teams and the provision of medical equipment
- Organization for burial of the deceased overseas or the repatriation of remains
- Drug replacement
- Overseas hospitalization arrangements and monitoring of in/out-patients in cooperation with the attending/treating doctor
- Guarantee of initial payment to overseas hospitals/clinics
Non-Medical Assistance Services
- Lost luggage tracing
- Replacement of travel documents/lost credit cards
- Hotel and travel arrangements for the insured and family members
- Transfer of emergency funds
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