By taking into consideration the quality of medical services offered in the past, the location, and time of day we are able to direct members to a provider at the right place. Our focus is to avoid costs and then discount a smaller bill, resulting in the right cost. Our motivation is avoiding unnecessary costs, and this solution starts even before a member receives medical care.
Based on ongoing client feedback we understand that when members receive professional assistance from a compassionate voice they feel more valued. This interaction results in higher client satisfaction and loyalty.
Global Excel is also experienced in coordinating transfers from the Caribbean to the U.S., in cases where appropriate care is not available locally. Our experienced agents understand how to make this often complicated process as simple and efficient as possible for our clients.
Additionally, our specialized large-loss claim product, GEM ClinicalTM, is uniquely designed to provide extra support in the event of catastrophic claims.
For more details on our service offerings for Emergency Travel claims, contact us.
Global Excel employs a dedicated team of contract and network managers, who work to build networks based on client demographics and utilization patterns, and which are customized to the members’ needs. In addition, we have access to pharmacy, dental and vision networks in all 50 states.
Global Excel’s assistance and case management services are second to none. Program members have access to our highly trained and empathetic case management team, whenever they need it.
Our team closely monitors treatment to ensure that members receive the best care, appropriate to the condition and in line with policy benefits. The member and his/her family are kept informed at all times by our experienced case coordinators and our nurse case managers.
At Global Excel, we have developed a major medical solution that offers our clients the information and support they need to help them effectively manage their destination or critical illness cases. We encourage our clients to personalize this service offering to fit their particular needs.
Our account management team is experienced at handling exceptional and sometimes delicate circumstances and requests. Clients can rest assured that their policyholders always receive customer service that is of the highest quality.
The success and the growth of our company are directly linked to the dedication and expertise of the more than 600 employees who are part of our team. These talented individuals offer a complete range of services to more than 360 clients worldwide, consistently offering them a superior customer experience. Interested in joining our team? Visit our careers section to learn more about the career opportunities available at Global Excel.