We work in an industry where accuracy is critical – one where small issues can become serious problems very quickly. Like our clients, we consider it a top priority to ensure this doesn’t happen. As a result, we work closely with our clients to identify potential issues early on and correct them at the source.
As part of our commitment to meet all of our clients’ needs, we work with underwriters to maintain minor complaint logs (Expressions of Dissatisfaction – EODs) and major complaint logs. We also follow protocol by providing all appeals information required by claimants in final coverage letters.
Additionally, our Quality Assurance team monitors processes constantly and regularly recommends improvements to ensure our clients always receive the highest quality of service.