STRONG AND PROFESSIONAL RELATIONSHIPS
Global Excel is one of the largest independent specialists offering innovative full-service cost containment, claims management and medical assistance company solutions to international, Canadian and U.S. domestic clients. We value the strong relationships we have with the thousands of providers we deal with worldwide on a daily basis. If you’d like more information, don’t hesitate to contact us.
Medical Providers
Global Excel Management Inc. is proud to introduce the next generation payment processing system, ClaimPayCard. This system leverages the latest CARD technology to guarantee fast, secure and efficient payments to providers. This solution enables online presentation of remittance vouchers and straightforward reconciliation of payments that allow providers to reduce costs, speed secondary billing and help the environment by reducing paper usage. Additionally, the system adheres to the HIPAA privacy and security requirements to protect patient information and reduce exposure to fraudulent claims
Great news!
Zelis recently acquired Payspan. As a result, providers receiving checks today can now receive those payments through their Zelis Payments Network account. If providers are already registered for ACH on the Payspan portal, there is no change to that payment method. Zelis invites providers to join the Zelis Payments Network, and providers can select their preferred payment method. Here are the options:
FREE ACH: To enroll in free to the provider ACH on Payspan, please access a list of commonly asked questions at https://www.payspanhealth.com/nps/Support/Index or contact Payspan via email at PayspanProviderSupport@zelis.com or by phone at (877) 331-7154, Option 1. ENHANCED/CONSOLIDATED NETWORK: To explore consolidated payer options on Zelis Payments Network (400+ Payers in one streamlined platform) call (877) 828-8770. CHECK: To receive paper checks call (877) 828-8770 To understand more about your current enrollment and payment method, or to change payment methods with the Zelis Payments Network, providers can call or email the Zelis Provider Service Team via 877.828.8770 or ClientService@zelispayments.com, 8 a.m. to 7 p.m. ET, Monday-FridayMedical Providers
Global Excel Management Inc. is proud to introduce the next generation payment processing system, ClaimPayCard. This system leverages the latest CARD technology to guarantee fast, secure and efficient payments to providers. This solution enables online presentation of remittance vouchers and straightforward reconciliation of payments that allow providers to reduce costs, speed secondary billing and help the environment by reducing paper usage. Additionally, the system adheres to the HIPAA privacy and security requirements to protect patient information and reduce exposure to fraudulent claims
To avoid payment delay, we strongly encourage you to register today at https://www.payspanhealth.com/nps.
ClaimPay Card Benefits
- CARD technology – virtual credit card tied to your merchant account to enable deposits into your associated checking account.
- Email notification – immediate notification of new payments to manage your cash flow more effectively.
- Immediate online access to vouchers and reduction of paper.
- Historical data retention – Payment information is archived online for 18 months.
- Safe and secure – The system adheres to HIPAA and PCI requirements. Information is only available to authorized users.
- Self-serve system – Available 24/7.
Contact us today at 1-877-331-7154 or send an email to providersupport@claimpaycard.com and include your tax ID number to receive your secure registration code and register for this valuable service. Provider Payment Services are available Monday through Friday, 8 am to 8 pm (eastern time).
Global Excel Management
PO BOX 10
Beebe Plain, VT
05823
GEM01
866-566-3830
claimstatus@globalexcel.com
IDENTIFYING PATIENTS
For the majority of medical plans administered by Global Excel, please refer to our logo on the back left-hand corner of the identification card where you will find one of our toll-free numbers (available 24 hours a day, seven days a week). Once notified by the hospital, admission forms are sent directly to the admitting department.
For those clients who do not carry our identification cards, Global Excel is usually notified by the assistance company of the policyholder’s insurance carrier. Global Excel then notifies the admitting department of admission either during the patient’s stay or retroactively. The regular admission forms are then faxed. We also contact the business office directly to communicate our U.S. billing address.
Processing
Payments
All Global Excel payments include a breakdown of the payment and an explanation of benefits, making reference to the specifics of the contract. Typically we issue payment or notify the provider of a denial within 30 days of receiving all required documents.
Joining Our Provider Network
Direct billing through electronic data interface. To submit claims through EDI, please identify GEM01 with your claims through Change Healthcare.
Should you not be connected through Change Healthcare, but instead connected to another clearinghouse, please contact your clearinghouse account manager to ensure a connection is established with Change Healthcare, at which point the transfer can occur with our identification, GEM01.
Should you not be connected with a clearinghouse or electronically, please submit your claims through the mail. If an EDI connection is of interest to you, please contact Change Healthcare for further information: support.changehealthcare.com/customer-resources/enrollment-services.
Claim Status
Our self-service Provider Portal allows providers to view the existing status of claims that have been submitted to Global Excel for payment, as well as create an online service request for additional information regarding any specific claim.
Work At
Global Excel
JOIN GLOBAL EXCEL – IMPRESS THE ENTIRE WORLD WITH
YOUR TALENT AND BE A PART OF SOMETHING BIG…
The success and the growth of our company are directly linked to the dedication and expertise of the more than 600 employees who are part of our team. These talented individuals offer a complete range of services to more than 360 clients worldwide, consistently offering them a superior customer experience. Interested in joining our team? Visit our careers section to learn more about the career opportunities available at Global Excel.
